Effective Date: 27-july-2019

At Digi Prime Solutions, customer satisfaction is our top priority. We stand behind the quality of our digital marketing services and are committed to fair and transparent policies.

Return Policy

As we offer digital services (not physical goods), returns do not apply. Once a project is initiated and work has commenced, we cannot offer a return of services.

Refund Policy

Refunds may be issued under the following conditions:

• Service Not Delivered: If the agreed-upon service was not delivered due to our error.

• Duplicate Payment: If you were charged more than once for the same service.

• Request Within 7 Days: Refund requests must be submitted within 7 calendar days of the initial payment or project start.

Non-Refundable Situations

• Delays caused by client-side inaction or lack of communication

• Completed services or milestones already delivered

• Custom development or ad spend paid to third parties (e.g., Google Ads, Meta Ads)

How to Request a Refund

Email us at billing@digiprimesolutions.com with your:

• Full name

• Invoice number

• Reason for the refund

We aim to review and respond to all refund requests within 5 business days.