Support Center

Frequently Asked Questions

Straight answers about our services, pricing and how we work. Can't find what you need? Jump to the bottom and message us directly.

1

General

What does Digi Prime Solutions do?+

We're a digital growth agency. We build and manage the systems that bring businesses more visibility, customers and revenue online, covering website development, SEO, Google Ads management and social media marketing, run as one connected strategy rather than four separate services.

Where is Digi Prime Solutions based?+

Our head office is in Nottingham, United Kingdom, with a full-time production team based in Sheikhupura, Pakistan. Strategy is directed from the UK and delivered by our team in Pakistan, so you get UK-based accountability with a production team working across the day.

What industries do you work with?+

We work across retail and e-commerce, professional services, healthcare, logistics, hospitality and technology, among others. Every strategy is built around your specific niche rather than a one-size-fits-all template.

How is Digi Prime Solutions different from other agencies?+

Most agencies sell you a service. We build a growth system. We diagnose your funnel and margins before recommending anything, we manage every channel under one strategy instead of handing you off between departments, and we stay engaged after launch instead of disappearing once a project ships.

2

Our Services

What services do you offer?+

Website development and redesign, search engine optimization (SEO), Google Ads management, and social media marketing. Each service can be taken on its own, or combined into one connected growth strategy.

Do I need to buy all your services together, or can I pick just one?+

You can start with a single service, such as a new website or an SEO plan. Many clients begin with one service and add others once they see results, since running everything under one team tends to compound results faster than juggling multiple agencies.

Can you manage my website, SEO, ads and social media all in one plan?+

Yes. This is where most of our clients get the most value: one team, one strategy, and every channel working toward the same growth goal instead of competing for credit.

3

Website Development

Do you build custom websites or use templates?+

We build custom, conversion-focused websites designed around your business and your customers' journey, not generic templates. Every page is built with a clear purpose: to move a visitor toward becoming a lead or a customer.

How long does a website project take?+

Most standard business websites take around 3 to 6 weeks from kickoff to launch, depending on the number of pages, content readiness, and how quickly feedback comes back during revisions. Larger or more complex builds take longer, and we'll give you a specific timeline once we understand your scope.

Will my new website work well on mobile?+

Yes. Every website we build is fully responsive and tested across mobile, tablet and desktop, since most traffic today arrives on a phone and Google factors mobile experience directly into search rankings.

Do you offer website redesigns for existing sites?+

Yes. If your current site looks outdated or isn't converting visitors into leads, we'll audit it first, then rebuild it around a clearer structure and stronger calls to action.

4

SEO & Link Building

How long does SEO take to show results?+

Early technical and structural improvements are typically visible within 60 to 90 days. Durable ranking and organic traffic growth usually builds over two to six months, depending on your industry's competitiveness and your website's starting position.

Do you guarantee first-page rankings?+

No credible agency can guarantee a specific ranking position, and any agency that promises one is worth being cautious of. What we do guarantee is a documented strategy, transparent execution, and continuous optimization measured against agreed goals.

What's included in your SEO plans?+

Depending on the plan, SEO work can include on-page optimization, technical SEO, keyword-targeted content, and off-page link building. Our Starter SEO Plan focuses specifically on off-page link building for clients who already have their on-page content in good shape.

How many backlinks do you build per month?+

Our Starter SEO Plan includes up to 300 manually built, contextual backlinks a month. That figure is a maximum capacity rather than a fixed guarantee, since it depends on how many genuinely relevant, high-authority placement opportunities exist in your specific niche.

5

Google Ads

How much should I budget for Google Ads?+

Ad budgets vary widely by industry and competition, so we'll recommend a realistic starting budget once we understand your goals, margins and target customer. Our management fee is separate from what you spend directly with Google on ad clicks.

Do you manage the ad account, or do I need my own?+

You keep ownership of your own Google Ads account, and we manage it on your behalf. That way, your campaign history and data always stay with your business, even if you ever decide to move on.

How is Google Ads different from SEO?+

Google Ads gets you in front of customers immediately by paying for placement, while SEO builds organic visibility that keeps working long after the initial investment. Most businesses see the best results running both together.

6

Social Media Marketing

Which platforms do you manage?+

We manage the platforms that make sense for your audience, most commonly Facebook, Instagram, LinkedIn and TikTok. We'll recommend which platforms are worth investing in based on where your actual customers spend their time.

Do you create the content, or do I need to provide it?+

We handle content creation, including graphics, captions and a posting schedule. If you have existing brand assets or product photography, we'll incorporate those too.

7

Pricing & Billing

How much do your services cost?+

Pricing depends on the service and scope. For example, our Starter SEO Plan starts from $149/month. Contact us with a short brief and we'll send over a clear quote, with no obligation to proceed.

Are there long-term contracts?+

No. Most of our plans run month to month with no long lock-in, and longer terms are available at a discount for clients who want to commit and save. You can cancel a rolling plan at any time.

What payment methods do you accept?+

We accept bank transfer and major payment methods agreed at the start of your project. We'll confirm exact options with you when your quote is finalized.

8

Working With Us

How do we get started?+

Message us on WhatsApp or email us with a short brief about your business and what you're looking to achieve. We'll usually respond within one business day with next steps or a quick call to scope the work.

How will I communicate with your team?+

Most day-to-day communication happens over WhatsApp or email, whichever you prefer, backed by scheduled calls for strategy reviews and project milestones.

Do you provide reports?+

Yes. Depending on the service, you'll receive progressive updates as work is completed (such as individual backlink reports) plus a clear monthly summary tying the work back to your rankings, traffic, leads or ad performance.

Still have a question?

We're happy to talk through your specific situation before you commit to anything.